Allcare Monitoring Services have an exciting opportunity to join their team to complete a Business Traineeship - Customer Engagement! ABOUT THE BUSINESSAllcare Monitoring is a Grade A1 24/7 Central Monitoring Station with 20 years of history. Allcare Monitoring monitors Commercial and Residential security alarms, Medical and duress alarms through a number of industries including domestic, corporate, aged care and service sectors.The alarm event is received in the monitoring platform, actions including phone calls are made to the alarm event and contact is made with the end user.Allcare Monitoring are open, honest and communicate transparently with all stakeholders. Their reputation is built on trust and by developing strong, two-way partnerships. They nurture their relationships with clients and staff to embed a sense of community. They focus on collective effort to deliver well-integrated solutions. ABOUT THE ROLEAllcare Monitoring are looking for TWO new trainees for either of the following qualifications:CUSTOMER ENGAGEMENT (LEVEL 3) BSB30120 - Certificate III in BusinessCUSTOMER ENGAGEMENT (LEVEL 4) BSB40120 - Certificate IV in Business Responsibilities and Duties may include:Follow standard monitoring response procedures according to AS2201.2Respond to alarm/event activations in a timely mannerLiaise with clients/stakeholders regarding alarm/event activationsRecord all actions clearly and accurately in Patriot monitoring platformUpdate client information accurately in Patriot monitoring platformProactively participate as a member of the Central Monitoring Station team Required Skills and Attributes:Customer Service skills - with both external and internal customersCommunicate clearly, concisely, and accurately in person and over the phonePolite phone mannerAttention to detailComputer use - essentialMaintain a professionalism in all interactions Be curious.Essential Criteria:Ability to work in a 24/7 rosterAbility to work in a teamProvision of Police Clearance - immediateProvision of Security Officers Licence - at 3 months If this sounds like you, APPLY NOW! Location: Innaloo, WAWork Type: Full-time TraineeshipApplications: 6/02/2025 Shortlisting will commence immediately AUDAustralia - WAPerthCBD, Inner & Western SuburbsInnaloo6018