Allcare Monitoring Services have an exciting opportunity to join their team to complete a Business Traineeship - Customer Engagement! ABOUT THE BUSINESSAllcare Monitoring is a Grade A1 24/7 Central Monitoring Station with 20 years of history. Allcare Monitoring monitors Commercial and Residential security alarms, Medical and duress alarms through a number of industries including domestic, corporate, aged care and service sectors.The alarm event is received in the monitoring platform, actions including phone calls are made to the alarm event and contact is made with the end user.Allcare Monitoring are open, honest and communicate transparently with all stakeholders. Their reputation is built on trust and by developing strong, two-way partnerships. They nurture their relationships with clients and staff to embed a sense of community. They focus on collective effort to deliver well-integrated solutions. ABOUT THE ROLEAllcare Monitoring are looking for TWO new trainees for either of the following qualifications:CUSTOMER ENGAGEMENT (LEVEL 3) BSB30120 - Certificate III in BusinessCUSTOMER ENGAGEMENT (LEVEL 4) BSB40120 - Certificate IV in Business Responsibilities and Duties may include:Follow standard monitoring response procedures according to AS2201.2Respond to alarm/event activations in a timely mannerLiaise with clients/stakeholders regarding alarm/event activationsRecord all actions clearly and accurately in Patriot monitoring platformUpdate client information accurately in Patriot monitoring platformProactively participate as a member of the Central Monitoring Station team Required Skills and Attributes:Customer Service skills - with both external and internal customersCommunicate clearly, concisely, and accurately in person and over the phonePolite phone mannerAttention to detailComputer use - essentialMaintain a professionalism in all interactions Be curious.Essential Criteria:Ability to work in a 24/7 rosterAbility to work in a teamProvision of Police Clearance - immediateProvision of Security Officers Licence - at 3 months If this sounds like you, APPLY NOW! Location: Innaloo, WAWork Type: Full-time TraineeshipApplications: Shortlisting will commence immediately AUD Australia - WA Perth CBD, Inner & Western Suburbs Innaloo 6018

Business Traineeship - Customer Engagement

Allcare Monitoring Services have an exciting opportunity to join their team to complete a Business Traineeship - Customer Engagement!

 

ABOUT THE BUSINESS

Allcare Monitoring is a Grade A1 24/7 Central Monitoring Station with 20 years of history. Allcare Monitoring monitors Commercial and Residential security alarms, Medical and duress alarms through a number of industries including domestic, corporate, aged care and service sectors.

The alarm event is received in the monitoring platform, actions including phone calls are made to the alarm event and contact is made with the end user.

Allcare Monitoring are open, honest and communicate transparently with all stakeholders. Their reputation is built on trust and by developing strong, two-way partnerships. They nurture their relationships with clients and staff to embed a sense of community. They focus on collective effort to deliver well-integrated solutions.

 

ABOUT THE ROLE

Allcare Monitoring are looking for TWO new trainees for either of the following qualifications:

  • CUSTOMER ENGAGEMENT (LEVEL 3) BSB30120 - Certificate III in Business
  • CUSTOMER ENGAGEMENT (LEVEL 4) BSB40120 - Certificate IV in Business

 

Responsibilities and Duties may include:

  • Follow standard monitoring response procedures according to AS2201.2
  • Respond to alarm/event activations in a timely manner
  • Liaise with clients/stakeholders regarding alarm/event activations
  • Record all actions clearly and accurately in Patriot monitoring platform
  • Update client information accurately in Patriot monitoring platform
  • Proactively participate as a member of the Central Monitoring Station team

 

Required Skills and Attributes:

  • Customer Service skills - with both external and internal customers
  • Communicate clearly, concisely, and accurately in person and over the phone
  • Polite phone manner
  • Attention to detail
  • Computer use - essential
  • Maintain a professionalism in all interactions
  • Be curious.


Essential Criteria:

  • Ability to work in a 24/7 roster
  • Ability to work in a team
  • Provision of Police Clearance - immediate
  • Provision of Security Officers Licence - at 3 months

 

If this sounds like you, APPLY NOW!

 

Location: Innaloo, WA

Work Type: Full-time Traineeship

Applications: Shortlisting will commence immediately

Please note: To be eligible for an Apprenticeship or Traineeship, you must be an Australian Citizen, Permanent Resident, or have full working rights. 

 

We acknowledge the Traditional Custodians of this land. We acknowledge the strength of their continuing connection to land, waters and culture. We pay our respects to their Elders past, present and emerging.

We welcome and encourage applications from Aboriginal and Torres Strait Islander people, people with disability, LGBTQIA+ and people from culturally diverse backgrounds.

  • Posted Date 07 May 2024
  • Location Innaloo
    WA / Australia
  • Industry Administration & Office Support
  • Job Type Apprentice/Trainee
  • Salary Not provided